Frequently Asked Questions
Pricing & Products
Are the items on YoBango refurbished or open box returns?
No way! All items on the YoBango website are brand new, brand name and originally packaged items. The items are all overstock of various quantities and are not returned or refurbished items.
Are the items on YoBango refurbished or open box returns?
No way! All items on the YoBango website are brand new, brand name and originally packaged items. The items are all overstock of various quantities and are not returned or refurbished items.
How can you set prices so low?
We can sell so low because we have great vendors! Occasionally they end up with overstock items that can't be sent to the typical "big box stores" so we help them move the overstock and you get to reap the rewards.
We can sell so low because we have great vendors! Occasionally they end up with overstock items that can't be sent to the typical "big box stores" so we help them move the overstock and you get to reap the rewards.
I saw it cheaper somewhere else?
Maybe. But we'll guess that it was a return / open box / refurbished item. We keep an eye on our pricing so if you do see it cheaper send us a link and we'll have a look. We might even change our pricing because of your eagle eye for the best deals out there and if we do, we'll let you know first!
Maybe. But we'll guess that it was a return / open box / refurbished item. We keep an eye on our pricing so if you do see it cheaper send us a link and we'll have a look. We might even change our pricing because of your eagle eye for the best deals out there and if we do, we'll let you know first!
Can I get a bulk order of 10, 50 or even 100 pieces and get an even better deal?
Yes. Whatever the number is we can help you out. If you would like to order a large quantity of items from YoBango we can give you even better discounts. Just give us a call and we can get you started: 1-866-962-2646 or local 905-337-1708
Yes. Whatever the number is we can help you out. If you would like to order a large quantity of items from YoBango we can give you even better discounts. Just give us a call and we can get you started: 1-866-962-2646 or local 905-337-1708
Ordering
How do I place an order with YoBango?
YoBangoing is easy …
1. Browse yobango.com and find the products you want.
2. When you find an item you like, select it and click “Add to Cart”.
3. You can continue shopping or check out. You will need to login if you are an existing YoBango customer, or register if you have not yet done so.
4. Complete all of the required fields, select your shipping option, enter your credit card information. Once you have confirmed your purchase you’re done!
How can I cancel or modify my order?
If the option is available, you can cancel an order before it is processed by calling our toll free Customer Service number at 1-877-545-5855. If your order has been processed you will be charged a $10.00 processing and restocking fee. You will also be responsible for shipping charges to return the product if you wish to return an order after it has shipped.
How Often Does YoBango Receive New Inventory?
YoBango inventory changes frequently, so we suggest you visit us often. In fact why not bookmark YoBango, add it to your Google home page, or even make it your home page!
Can I purchase from YoBango over the phone?
Yes, your order can be placed processes by telephone by calling YoBango at:
1-877-YOBANGO (962-2646)
Our Customer Service Line is available Monday to Friday 9:00am – 6:00pm EST.
Do you accept payment in the form of money orders via mail?
No, not at this time. Please do not send us any money orders. We cannot assume any responsibility or liability for any items sent in the mail, post or courier.
Shipping
How long does it take for me to receive my order?
If you placed your order with Regular service it should arrive in 7 - 10 days.
If you placed your order with Express service it should arrive in 2 - 4 days.
4. Complete all of the required fields, select your shipping option, enter your credit card information. Once you have confirmed your purchase you’re done!
How can I cancel or modify my order?
If the option is available, you can cancel an order before it is processed by calling our toll free Customer Service number at 1-877-545-5855. If your order has been processed you will be charged a $10.00 processing and restocking fee. You will also be responsible for shipping charges to return the product if you wish to return an order after it has shipped.
How Often Does YoBango Receive New Inventory?
YoBango inventory changes frequently, so we suggest you visit us often. In fact why not bookmark YoBango, add it to your Google home page, or even make it your home page!
Can I purchase from YoBango over the phone?
Yes, your order can be placed processes by telephone by calling YoBango at:
1-877-YOBANGO (962-2646)
Our Customer Service Line is available Monday to Friday 9:00am – 6:00pm EST.
Do you accept payment in the form of money orders via mail?
No, not at this time. Please do not send us any money orders. We cannot assume any responsibility or liability for any items sent in the mail, post or courier.
Shipping
How long does it take for me to receive my order?
If you placed your order with Regular service it should arrive in 7 - 10 days.
If you placed your order with Express service it should arrive in 2 - 4 days.
Of course you can! Our warehouse is located at 1453 Cornwall Road, Oakville, ON, L6J 7T5. Warehouse hours are 9:00am to 4:30pm, Monday to Friday for pick up orders. Seasonal hours will be posted as needed.
What do I do if my order has not arrived in the expected arrival time?
Sometimes shippers have unexpected delays in delivering orders, so first be sure to check your order status. If you still require additional help please call our Customer Service number and have your order number and information ready.
Sometimes shippers have unexpected delays in delivering orders, so first be sure to check your order status. If you still require additional help please call our Customer Service number and have your order number and information ready.
How do I track my order?
Login into YoBango.com with your username and password to view your past orders and shipping status.
What do I do if my order was damaged in shipping?
Call YoBango Customer Service toll free at 1-866-962-2646 and we will be happy to help.
Login into YoBango.com with your username and password to view your past orders and shipping status.
What do I do if my order was damaged in shipping?
Call YoBango Customer Service toll free at 1-866-962-2646 and we will be happy to help.
Returns
Can I return a YoBango purchase?
At Yobango.com we understand that when you purchase something online there's a chance it might not be what you were expecting once you get it in your hands. That's why YoBango.com has adopted a "No Problem ... Just Return It" returns policy. If you don't like it within 30 days of the purchase, simply call us to let us know you're returning it, and we'll walk you through the process of getting it back to us.
Now there are some costs involved - you have to cover your return shipping costs and there is a processing and restocking fee of $10.00 (plus GST) - and you'll have 30 days from the purchase date within which to return your purchase. Other than that we'll help make sure you get just want you want.
If you choose to return your item for a refund please call our customer service number and we'll give you full instructions on how to return your product.
You can reach YoBango Customer Service (905) 337-1708 or toll free 1-866-YOBANGO (1-866-962-2646)
Our Customer Service Line is available from Monday to Friday 9:00am – 5:00pm EST.
Local to GTA: (905) 337-1708
Can I return a YoBango purchase?
At Yobango.com we understand that when you purchase something online there's a chance it might not be what you were expecting once you get it in your hands. That's why YoBango.com has adopted a "No Problem ... Just Return It" returns policy. If you don't like it within 30 days of the purchase, simply call us to let us know you're returning it, and we'll walk you through the process of getting it back to us.
Now there are some costs involved - you have to cover your return shipping costs and there is a processing and restocking fee of $10.00 (plus GST) - and you'll have 30 days from the purchase date within which to return your purchase. Other than that we'll help make sure you get just want you want.
If you choose to return your item for a refund please call our customer service number and we'll give you full instructions on how to return your product.
You can reach YoBango Customer Service (905) 337-1708 or toll free 1-866-YOBANGO (1-866-962-2646)
Our Customer Service Line is available from Monday to Friday 9:00am – 5:00pm EST.
Local to GTA: (905) 337-1708
What if my product is damaged during shipping, is defective, is incomplete or is not correct when it arrives?
If your item is defective, missing parts or not the items you ordered contact our customer service number at (905) 337-1708 or toll free at 1-866-962-2646. Returns can only be processed by calling our customer service number within 30 days of the date you placed your order.
Miscellaneous
What is your contact information?
YoBango is a division of Tenbelowzero Inc.
203-323 Kerr Street
Oakville, Ontario
L6K 3B6
Customer Support is available as follows:
Monday to Friday 9:00am – 6:00pm EST
support@yobango.com
For Commercial Sales or to become a Vendor Contact our Sales Team:
Telephone: 1-905-337-0657 xtn. 112
sales@yobango.com
How can I contact you by e-mail?
For General Inquiries: customerservice@yobango.com
For Technical Service, Webmaster: webmaster@yobango.com
Tell me a little bit more about Tenbelowzero
Tenbelowzero is an organization of two business units that focus on helping its customers move more product.
The first delivers Aviniti, our award winning catalogue and marketing solutions software. Our customers promote and sell newer product with online tools that deliver accurate catalogue content, email and e-newsletter campaigns, CRM functionality and a seamless quote-to-close process.
To enhance and facilitate product inventory turnover, our second business unit is Yobango. YoBango offers an online marketplace and warehouse fulfillment solution that stores, promotes and sells discontinued, overstock and refurbished inventory.
By offering services that support the entire product lifecycle, Tenbelowzero ensures its customers “Move More Product”.
Tenbelowzero is a privately held company, founded in 1992, dedicated to delivering innovation in the area of web development with a focus on catalogue and inventory management.
For more information, call us at (905) 337-0657 or visit www.tenbelowzero.com.
Who do I contact if I want to add product to YoBango?
For information on becoming a vendor and selling your products on YoBango please call us at 1-866-YOBANGO or email us at vendors@yobango.com
My question is still not answered?
If we have still not answered your question you can contact our Customer Service department or send us an e-mail. Customer Support is available Monday to Friday 9:00am – 6:00pm EST
Telephone: 1-866-YOBANGO | 1-866-962-2646 or email us at
support@yobango.com.
What is your contact information?
YoBango is a division of Tenbelowzero Inc.
203-323 Kerr Street
Oakville, Ontario
L6K 3B6
Customer Support is available as follows:
Monday to Friday 9:00am – 6:00pm EST
Local to GTA: (905) 337-1708
Toll Free Telephone: 1-866-YOBANGO | 1-866-962-2646support@yobango.com
For Commercial Sales or to become a Vendor Contact our Sales Team:
Telephone: 1-905-337-0657 xtn. 112
sales@yobango.com
How can I contact you by e-mail?
For General Inquiries: customerservice@yobango.com
For Technical Service, Webmaster: webmaster@yobango.com
Tell me a little bit more about Tenbelowzero
Tenbelowzero is an organization of two business units that focus on helping its customers move more product.
The first delivers Aviniti, our award winning catalogue and marketing solutions software. Our customers promote and sell newer product with online tools that deliver accurate catalogue content, email and e-newsletter campaigns, CRM functionality and a seamless quote-to-close process.
To enhance and facilitate product inventory turnover, our second business unit is Yobango. YoBango offers an online marketplace and warehouse fulfillment solution that stores, promotes and sells discontinued, overstock and refurbished inventory.
By offering services that support the entire product lifecycle, Tenbelowzero ensures its customers “Move More Product”.
Tenbelowzero is a privately held company, founded in 1992, dedicated to delivering innovation in the area of web development with a focus on catalogue and inventory management.
For more information, call us at (905) 337-0657 or visit www.tenbelowzero.com.
Who do I contact if I want to add product to YoBango?
For information on becoming a vendor and selling your products on YoBango please call us at 1-866-YOBANGO or email us at vendors@yobango.com
My question is still not answered?
If we have still not answered your question you can contact our Customer Service department or send us an e-mail. Customer Support is available Monday to Friday 9:00am – 6:00pm EST
Telephone: 1-866-YOBANGO | 1-866-962-2646 or email us at
support@yobango.com.
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